Infusium Repair and Replenish Nourishing Shampoo - Hydrating and Clarifying Shampoo for Build Up - Ceramides, Keratin, and Argan Oil - 13.5 oz

Although this was a gift, I was in constant contact with the recipient. Except for Carlos - customer service was not okay. One of the items received was incorrect - yet there was never a call or any message indicating that this item was not in stock, or perhaps had been discontinued. No company should take it upon themselves to assume another product opposed to what was ordered will work just as well. After reaching out a few times - we encountered Carlos - who listened, reacted, and complied. He was very helpful and went above and beyond to clear up the problem. Apparently, a refund is also being processed.
Overall - this is why I am rating my experience a three(3).